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Talk to a person
Support is a small team rather than a call centre, so it helps to have your loan reference to hand.
[SUPPORT EMAIL]
Best for anything with a document attached. We answer within one working day.
Phone
[SUPPORT PHONE]
Mon to Sat, 9:30am – 6:30pm
Registered office
[REGISTERED OFFICE ADDRESS]
Post only. Please do not visit without an appointment — there is no walk-in counter.
Before you write in
Three things come up often enough to answer here. Charges are set out in full on the rates and fees page. Repayment methods, including UPI, are on the repay page. And if you have already raised something with support and are not satisfied, the grievance process sets out who to escalate to and in what order.
A note on fraud
We will never ask you to pay a fee to release a loan, and we will never ask for an OTP, a card PIN or a UPI PIN. Anyone who does is not us. Report it to the number above, and to your bank.